You miss their contribution when they’re on leave? How will it be when they retire?
Perhaps you’ve experienced this … Everything, or almost everything, is running smoothly. People are engaged in their work, enjoying the absence of crises.
Then someone goes on leave. And suddenly small hiccups occur in otherwise routine processes. Unexpected errors happen. A client phones in and insists on talking to the absent person, explaining that only they understand the client’s needs.
It seems that the person on leave has some expertise or relationships or knowledge important to the organisation. Most of the time it can be taken for granted. But when it isn’t there it is missed.
There are processes for capturing and sharing important expertise. They are part of a project to help organisations capture and manage the expertise most at risk. It’s the Wisdom Project.
Talk to us to learn more about our upcoming offering, the Wisdom Project.